Complaints – offers

In case you have any remarks or suggestions you would like to place with the International Vilnius Airport, please contact us:

fill in the request form,
compose an e-mail to airport@vno.lt,
write a letter to: Public Enterprise Vilnius International Airport, Rodūnios Road 10A, Vilnius.

Dear passengers and airport guests,

Vilnius International Airport seeks to provide quality passenger services to ensure you have a pleasant travel. Hence we are committed to address any arising issues even though we are not directly responsible for the services provided by the enterprises operating at the Vilnius International Airport or in its territory.

Recently, we have been receiving numerous complaints regarding the unsatisfactory taxi service. To find out the reasons and encourage decisions, we are asking you to inform us about your unpleasant experience or the one that fell short of your expectations when travelling by taxi to or from the airport.

We would kindly ask you to fill out the form below.

Upon the receipt of your complaints we shall initiate a dialogue with specific enterprises that provide the services and the supervisory institutions, including the Municipality of Vilnius, etc. We are convinced that it will further encourage the problem-solving process and serve as the means to call to account the unfair drivers or taxi service providers.

Name (if relevant, indicate your surname as well)*
Contact details (e-mail, home address, telephone number, etc.)*
When did you take the taxi?*
Which route did you take?*
Indicate the name of the taxi service provider*
What in the behaviour of the taxi driver caused your suspicion about his unfair actions (description of the situation)?*
Did you receive the taxi trip ticket? If yes, please attach the copy of the ticket or any other relevant information
Attach
Please, indicate how would you prefer the issue to be settled
Captcha code:

* Marked fields are mandatory

Complaints, offers received: 9

Thank you for your opinion!

	INFORMATION:
	+370 5 230 6666