Allow
Passengers with special needs

[[#ex]]

Arrival at the airport

You can reach Vilnius Airport by car, public transportation (bus or train), using the “Važiuojam” service provided by the Assistance Service of the Order of Malta, or the Social taxi service provided by the National Institute for Social Integration.

Parking places are reserved for cars at the passenger terminal of the airport – they are marked with special signs. The places are allocated for vehicles of the disabled and persons with reduced mobility; therefore, all other vehicles parked in the special places will be towed. 

Vehicles can also stop and drop off passengers at the entrance to the departure terminals. This place is very convenient because it is equipped with an emergency call button. 
The traffic in this site is quite intensive, thus, you are kindly requested not to leave your car for a longer time in order not to disrupt the vehicle flow.

All the routes running in the airport direction are operated by low floor vehicles. Bus timetables are available on the route planner of the state enterprise Susisiekimo Paslaugos at www.stops.lt. For more information on public transportation, visit www.vilniustransport.lt.   

The train running from Vilnius Railway Station to the Airport is also adapted for the disabled. Trip duration – 7 min, ticket price – EUR 0.72. The schedule is available here: www.traukiniobilietas.lt. Within 24 hours prior to the planned train the notice on required assistance should be notified to the relevant employees at Vilnius Railway Station at 8 700 55111. 

Vilnius Airport cooperates with the Service of the Order of Malta providing transportation for the disabled “Važiuojam”. With a special vehicle able to accommodate 3-6 wheelchairs for the disabled the assistants of the Order of Malta bring the customers right to the passenger departure terminal. The service is also adapted for visually impaired passengers; besides, the Maltese can also provide the transportation services for persons with exceptional needs (lying patients).

The transportation service “Važiuojam” for the disabled is provided subject to a prior registration, while the final price of the trip depends on the kilometres covered. More about the service please read here.

Upon arrival at the airport persons with special needs can call assistance – the special assistance call buttons are installed at the car park, bus stop, and drop-off place for the departing passengers on the second floor of the passenger terminal

   

We do our best to provide high quality service, thus, we recommend the disabled and persons with reduced mobility to notify the assistants at the airport of any required assistance within 48 hours before the scheduled flight.  Such information can be provided by telephone or email. In that case you will have to wait for the assistance no longer than 10 min.

Contacts for information provision:

Phone +370 650 11 103
E-mail

Should a passenger fail to notify us of the required assistance in advance, we will nevertheless make every effort to render the assistance within a shortest time possible; however, the passenger might have to wait for an escorting person a little longer, i.e., about 20 min.

We strongly recommend persons with reduced mobility and disabled persons to arrive at Vilnius Airport at least two hours before the flight.

Important tips

  • Before the trip, please make sure you hold all the necessary documents and any medication you use. Please hold copies of prescriptions for the medication.
  • Passengers are permitted to have only small amounts of liquids in their hand luggage. The liquids must be in separate containers not larger than 100 ml in volume. You are required to place the containers in a clear closed bag of no more than 1 litre in capacity. A passenger can have only one such bag.
  • Please mark you luggage, so that you could identify it easily.
  • More information about the rights of air travellers is available on the website of the European Commission.

Services at the airport

Dear Passengers,

Vilnius Airport is open round the clock.  Upon arrival at the airport persons with disabilities and reduced mobility can ask for assistance – the special assistance call buttons are installed in the car park, at the bus stop, and drop-off place for the departing passengers on the second floor of the passenger terminal.

A representative of the ground handling company Litcargus meets the passenger at the assistance call spot, accepts his/her luggage and takes care of the departure procedures – luggage check-in, moving within the terminal and boarding the aircraft.

Passengers with special needs arriving at or departing from Vilnius Airport are offered the following assistance:

  • Meeting of the passenger at the airport, escorting the passenger to the frontier station of the State Border Guard Service, customs clearance and collection of the luggage.
  • Escorting a person with disability or reduced mobility to the car, taxi, or bus stop if so requested by the person being escorted.
  • The passengers with reduced mobility who nevertheless do not require assistance (for instance, because they are assisted by their family members) are provided a wheelchair for temporary use within the airport territory.
  • The passenger is also welcome to use the wheelchair at arrival or departure.
  • When boarding or disembarking from the aircraft, the wheelchair is treated to be a piece of luggage and the responsibility for its further transportation lies with the airline.
  • In consultation with the passenger, the wheelchair is transferred to the airline companies for further transportation or to the passenger to be used later during his further trip.
    Where the passenger uses an electric wheelchair, the servicing person may help the passenger to perform the actions required for the disconnecting/connecting the power battery (the passenger is expected to know the type of the battery and take care of its disconnecting/connecting).
     

Assistance to persons with disabilities or with reduced mobility is provided only if the airport is in advance notified of the need for assistance and its nature. Should the passenger fail to notify the airport in advance of the need for assistance, Vilnius Airport will make every effort to provide all the required assistance to the passenger. Assistance is guaranteed provided the person with disability or reduced mobility arrives at the airport no later than one hour before the scheduled departure time.

The infrastructure of Vilnius Airport is well adapted for people with disabilities or reduced mobility – specially designed toilets, the lifts installed in the arrival and departure terminals adapted for entering in a wheelchair. 

Persons with special needs do not have to wait at the aviation security check, as they granted a priority boarding using a specially arranged passage.

   

The disabled and persons with reduced mobility are served and brought to the aircraft with our medical vehicle Ambulift. Model – EAU 1500 FLS.

   

In this video you can see what services a passenger with reduced mobility or a disabled passenger can request at the airport.


Contacts

Advance order for assistance at Vilnius Airport

Phone +370 650 11 103
E-mail

If any rights of disabled or reduced mobility passengers have been violated, the passenger has a right to file a complaint to the authority supervising the implementation of Regulation 1107/2006:

Lithuanian Transport Safety Administration 
Švitrigailos St. 42, 03209 Vilnius 
Tel.: (8 5) 278 56 02 
Fax: (8 5) 213 22 70 
Email:

[[#ex]]

Questions, proposals or complaints on passenger service

Vilnius Airport Rodūnios kelias 10A, 02189 Vilnius Phone +370 612 44442 E-mail
Last updated: 2019 07 05 09:49
Back